Privacy Policy

Privacy Policy

Privacy Policy

This privacy policy sets out how CBD Punto ( uses and protects your personal data when you use this website or contact us.

Personal data means any information about an individual from which that person can be identified.

We are committed to ensuring your personal data and privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Information we collect

When you visit our website, we automatically collect information about the device you use, including details about your web browser, IP address, time zone, and cookies.

We also collect information about the individual web pages and products that you view, which terms you typed in to get you to our website, which website has referred you to us and details about how you interact with our website.

Other information we collect if you create an account or make a purchase via our website include your name, billing address, shipping address, email address and phone number.

"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."

Your personal data would be collected when you:

  • create an account on our website;
  • purchase our products;
  • subscribe to our publications or updates;
  • request marketing to be sent to you;
  • enter a competition or promotion;
  • complete a survey; or
  • make contact with us through email, telephone, post or through social media regarding a query, feedback or complaint.

What we do with the information we gather

The collected information helps us to better understand the behaviours of our visitors and helps us to provide a better service. We also collect this data for the following reasons:

  • To fulfil orders placed through the CBD Punto website.
  • To make arrangements for delivery.
  • To provide order confirmations and invoices.
  • To communicate with you about your order if necessary.
  • If you have opted to hear from us we may occasionally send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator.

You can recognise an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Encrypted payments on this website

If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.

Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections.

You can recognise an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon in your browser line is visible.

In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.

Data retention & record keeping

When you place an order through our website, we will keep a record of your order details unless and you ask us to delete this information.

Deleting of information; your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

If you would like to exercise this right, please contact us:

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.

This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.


We do not willingly or knowingly collect personal data from children under the age of 18. Our website should not, and is not intended to be used by children under the age of 18.

Contact us

For more information about our privacy policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by phone (+44) 7448 754940

We may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

This version of the privacy policy was last updated on December 2020.