Shipping & Returns

Shipping & Returns

UK Delivery Options 

 

FREE shipping on orders over £50.00 for all UK addresses, sent via Royal Mail 48 Hour Tracked Delivery.

  • £2.99 – Standard* – 48 Hour Royal Mail Tracked Delivery (2-3 days) (Choose this option if you live in a block of flats where parcel carriers other than Royal Mail have no access to the building and/or you live in a remote rural area)
  • £3.99 – 24 Hour Royal Mail Tracked Delivery, excludes weekends (Please order by 2pm, Mon-Thu)
  • £7.99 – Special Guaranteed Next Day Delivery by 1pm, excludes weekends (Please order by 2pm, Mon-Thu)
For Europe
  • Mainland Europe – Royal Mail Tracked £9.95
  • Ireland – Royal Mail Tracked £4.95

 

In order to obtain the quickest delivery for our customers we may use a Parcel Carrier for some Next Day deliveries.

Next Day deliveries are not Guaranteed by Royal Mail or parcel carriers but more than 98% are delivered Next Day.

*Some remote regions of the UK (i.e. Highlands & Islands) have limitations on Next Day/Special Guaranteed services. These parcels are only being delivered by Royal Mail. Please visit the Royal Mail web site for full details and service restrictions on all mail services.

  • For your security a signature from an adult (18+) is required to confirm delivery for both Royal Mail and Courier deliveries. Exception – if you tell us to leave your parcel in a “safe place” without signature required. If you know that you will not be at home to receive and sign for your parcel, please select an alternative delivery address or specify a neighbour or a “safe place” option. 
  • If you are not at home to receive your parcel, Royal Mail or Courier has the right to leave your parcel with a neighbour.
  • Please enter your address and postcode carefully. Unfortunately we cannot take responsibility for incorrect addresses supplied by our customers.
  • You may also arrange to have the goods collected from us if this is more convenient.
  • If you use a “safe place” option with your shipping method CBD Punto cannot be responsible for any non-delivery or non-receipt of parcels where the courier or Royal Mail states that they have delivered the parcel per your instructions. 

ORDER TRACKING INFORMATION

Your Order Tracking Code will be added to your order (and emailed to you) on the day your order is dispatched.

Standard & Special Guaranteed Deliveries are sent via Royal Mail. You can enter your Tracking Code on the Royal Mail Track and Trace web site to follow the progress of your order.

 

INTERNATIONAL OUT OF THE EU ORDERS

Sorry, we only ship orders to the UK and EU at the moment. Stay tuned for new updates.

 

Returns

GOODS THAT YOU WISH TO RETURN  OR ARE UNWANTED

If you are not satisfied with your purchase you may return it and we will give you a refund for the value of the goods which are unused and in a re-sellable condition.

  1. Please notify us within 14 days from receipt of your purchases that you wish to return them.
  2. Please download and complete our RETURN FORM
  3. Include the completed Returns Form with your purchases when you send them back to us.
  4. We recommend that you return your purchase via recorded delivery and that you retain the proof of postage/tracking.
  5. We are unable to process incomplete Return Forms.
  6. You should get your refund within 14 days once it has been agreed that you are entitled to a refund.
  7. Please be aware that you are responsible for the cost of the return postage.

DAMAGED OR FAULTY GOODS ON ARRIVAL

  1. We do our best to ensure that your goods arrive in perfect working condition.
    If your goods arrive damaged or faulty please notify us as soon as practically possible.

     

    1. Call our Customer Service Team on (+44) 7438 841 886 or through our Contact Form for a pre-paid postage label.
    2. Please download our Returns Form and enter your details.
    3. Include the returns form with the item you are returning.
    4. We cannot process incomplete return forms
    5. We reserve the right to inspect and test any product that is returned to us on the basis that it is damaged or defective.
    6. Should the returned items be found, after inspection and testing, to be damaged or defective a refund or replacement product will be given within 14 days of agreeing that you are entitled to a refund.
    7. Should we establish that you are not entitled to a refund or a replacement we will return the items to you at your expense.

Return Shipping

To return your product, address it to:

CBD Punto,
65 Aplin Way,
Isleworth
TW7 4RJ
United Kingdom

DOWNLOAD OUR RETURN FORM HERE